💳 Refund Policy – Valissen
At Valissen, customer satisfaction is our top priority. According to our return policy, we only offer refunds in the form of store credit (digital gift card).
1. Refund Method
All approved refunds will be issued as store credit in the form of a digital gift card, which can be redeemed for future purchases.
Cash, bank transfer, or credit card refunds are not possible.
2. When will I receive my store credit?
Once we receive and inspect your returned item, we will notify you of the return status via email.
If approved, the credit will be issued within 7 business days.
3. Non-refundable situations
Items that do not comply with the terms of our return policy
Returns requested after the 7-day period
Shipping and taxes are non-refundable
4. Gift cards
Refunds will be issued as digital gift cards that do not expire and can be used for any product in our store.
5. Refunds for damaged or incorrect items
If you have received a damaged or incorrect product, please contact us within 7 days of receipt at:
📧 support@valissen.com
In such cases, we may cover the return shipping costs.
6. Questions about refunds?
For questions about refunds or your store balance, please contact our support team at:
📧 support@valissen.com